Helpful Information

Life is good in

This corner of northwest Michigan is noted for its natural beauty, bountiful four-season recreational opportunities, and bustling tourist industry.

Nestled between Lake Michigan and Lake Charlevoix on picturesque Round Lake, our town has grown from an historic summer resort to a year-round community.

Today, quaint Victorian cottages and a charming, petunia-lined main street - complete with drawbridge - co-mingle with new homes, schools, and lively businesses to create one of the best places to live, work, and play.

VISIT "OUR" CHAMBERS OF COMMERCE

Boyne City

Charlevoix

East Jordan

Your first stop as a patient will be at our Registration & Admitting Department, where we will welcome you, ask a few questions about your health history, and complete the necessary paperwork.

The Admitting Department is just inside the main entrance to the left of the Information Desk. If you are coming in for Lab work and have registered with us in the past year, you may go directly to the Lab, no need to stop at Admitting.

WHAT TO BRING:

Your health insurance card
Your social security number
A list of all medications you take (prescriptions and over-the-counter), along with the dosage

WILL YOU BE SPENDING THE NIGHT? HERE ARE SOME OTHER HELPFUL ITEMS:

Robe, slippers, pajamas
Personal care items and toiletries
Book or magazine
List of family phone numbers in case you want to make phone calls
Containers for eyeglasses, dentures, hearing aides, or other personal property

(We suggest you leave jewelry and other valuables at home, or send them home with family. When that’s not possible, you may deposit money and other valuable items in the hospital safe while you’re here.)

Click on map below to enlarge.
CAH Campus	Main Floor	Lower Level

As anyone who has been a hospital patient knows, visitors can be the best medicine.

WHEN TO VISIT

Some patients benefit from quiet time alone to rest and heal. Others are helped by the reassuring presence of a friend or loved one...

The nurse who is in charge of your patient's care can be an excellent judge of when and how often to visit.

Medical/Surgical Patients
You may visit at any time until 8:00 p.m.

Maternity Patients
Dads, siblings, and grandparents may visit new moms and babies any time. Other visitors are invited to visit between 4:00 p.m. and 8:00 p.m. Please be sure you're free of any symptoms of illness - and wash your hands before holding a new baby!

Intensive & Coronary Care Patients
Visits are limited to five minutes each hour so ICCU patients can get the rest they need.

Surgical & Seriously Ill Patients
Families may visit at any time with permission from the nursing supervisor. If you would like to spend the night, please speak to the nurse in charge. We'll do our best to make you comfortable near your patient's bedside.

HOW TO BE A GOOD VISITOR
(7 Simple Rules)

Please be considerate of all our patients by keeping your visit short - 15 to 30 minutes.
Limit the number of visitors in the room to two at a time.
Control the volume on radios, TVs, and voices.
Please do not sit or place coats, purses, or other articles on the patient's bed.
To avoid spreading germs, we ask that you not use the patient's toilet facilities, or eat and drink from the patient's tray.
If you are sick or know you've been exposed to a communicable disease, please delay your visit until you're well again.
Some patients are on restricted diets, so be sure to check with the nurse or physician before bringing any food or treats when you visit.

YOUR RIGHTS / OUR RESPONSIBILITIES

When you are a patient at Charlevoix Area Hospital, all of us are dedicated to ensuring your dignity and privacy, and treating you with the respect you deserve. Expect our physicians, medical staff, employees, and volunteers to follow these practices ~

You have the right..

to receive medical care in a safe setting
to considerate, respectful care
to receive information about your condition, the proposed course of treatment, and your prospects for recovery in clear, easy-to-understand terms
to participate in your plan for care—including the right to choose that your treatment be discontinued in accordance with existing law
to have any pain you experience evaluated and managed effectively
to be interviewed and examined in surroundings designed to protect your privacy
to be free from restraints that are not medically necessary
to information about any experimental program proposed as part of your care, and the right to refuse to participate in the program if you choose
to request and receive pastoral care
to privacy, and the assurance that information provided to healthcare givers will be kept confidential, as required by law
to adopt an advance medical directive—a legally acceptable way to give instructions about your own medical care—and name another person to make care decisions on your behalf if you’re unable to communicate your wishes
to be informed of our hospital’s process for reviewing and resolving patient complaints
to be informed of our process for referring matters to our hospital ethics committee
to request and receive an itemized copy of your hospital bill, and an explanation of the charges

GREAT OPPORTUNITY

Nice work environment - Friendly Colleagues - Plenty of Job Satisfaction

Good Hours - Wonderful benefits

VOLUNTEER HERE!

If you’re the kind of person who wants more out of life than a paycheck,
we have got a job for you.

Join the volunteer team at

CHARLEVOIX AREA HOSPITAL.

The work is meaningful. The rewards are immeasurable.

And the grateful smiles are a nice bonus too.

Charlevoix Area Hospital volunteers and Guild members work at the front desk, in our gift shop, at the Foundation preparing mailings, visiting patients,admitting, and many more opportunities await you.

Would you like to know how you can help?

Call (231) 547-8651 for more information.

Click here to apply online

Click here for form to print

Your concerns are important to us.

If you have a concern about the services or care you received at Charlevoix Area Hospital and wish to discuss your issues or make a formal complaint, please contact one of our administrators during weekday business hours.

Nursing Concerns
Bernadette Cole, RN
Chief Nursing Officer
231/547-8567
bcole@cah.org

Other Concerns
Christine Wilhelm
Vice President of Professional Services
231/547-8511
cwilhelm@cah.org

The next step.

If matters cannot be resolved through these hospital representatives, you may also contact these organizations.

Michigan Department of Community Health
PO Box 30195
Lansing, MI 48909
800/882-6006

Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
Office of Quality Monitoring
800/994-6610 or complaint@jcaho.org

Charlevoix, Michigan - (231) 547-4024

Charlevoix Hospital Helpful Information

Life is good in

This corner of northwest Michigan is noted for its natural beauty, bountiful four-season recreational opportunities, and bustling tourist industry.

Nestled between Lake Michigan and Lake Charlevoix on picturesque Round Lake, our town has grown from an historic summer resort to a year-round community.

Today, quaint Victorian cottages and a charming, petunia-lined main street - complete with drawbridge - co-mingle with new homes, schools, and lively businesses to create one of the best places to live, work, and play.

VISIT "OUR" CHAMBERS OF COMMERCE

Your first stop as a patient will be at our Registration & Admitting Department, where we will welcome you, ask a few questions about your health history, and complete the necessary paperwork.

The Admitting Department is just inside the main entrance to the left of the Information Desk. If you are coming in for Lab work and have registered with us in the past year, you may go directly to the Lab, no need to stop at Admitting.

WHAT TO BRING:

Your health insurance card

Your social security number

A list of all medications you take (prescriptions and over-the-counter), along with the dosage

WILL YOU BE SPENDING THE NIGHT? HERE ARE SOME OTHER HELPFUL ITEMS:

Robe, slippers, pajamas

Personal care items and toiletries

Book or magazine

List of family phone numbers in case you want to make phone calls

Containers for eyeglasses, dentures, hearing aides, or other personal property

CAH Campus

Main Floor

Lower Level

As anyone who has been a hospital patient knows, visitors can be the best medicine.

WHEN TO VISIT

Some patients benefit from quiet time alone to rest and heal. Others are helped by the reassuring presence of a friend or loved one...

The nurse who is in charge of your patient's care can be an excellent judge of when and how often to visit.

Medical/Surgical Patients You may visit at any time until 8:00 p.m.

Maternity Patients Dads, siblings, and grandparents may visit new moms and babies any time. Other visitors are invited to visit between 4:00 p.m. and 8:00 p.m. Please be sure you're free of any symptoms of illness - and wash your hands before holding a new baby!

Intensive & Coronary Care Patients Visits are limited to five minutes each hour so ICCU patients can get the rest they need.

Surgical & Seriously Ill Patients Families may visit at any time with permission from the nursing supervisor. If you would like to spend the night, please speak to the nurse in charge. We'll do our best to make you comfortable near your patient's bedside.

HOW TO BE A GOOD VISITOR (7 Simple Rules)

Please be considerate of all our patients by keeping your visit short - 15 to 30 minutes.

Limit the number of visitors in the room to two at a time.

Control the volume on radios, TVs, and voices.

Please do not sit or place coats, purses, or other articles on the patient's bed.

To avoid spreading germs, we ask that you not use the patient's toilet facilities, or eat and drink from the patient's tray.

If you are sick or know you've been exposed to a communicable disease, please delay your visit until you're well again.

Some patients are on restricted diets, so be sure to check with the nurse or physician before bringing any food or treats when you visit.

YOUR RIGHTS / OUR RESPONSIBILITIES

When you are a patient at Charlevoix Area Hospital, all of us are dedicated to ensuring your dignity and privacy, and treating you with the respect you deserve. Expect our physicians, medical staff, employees, and volunteers to follow these practices ~

You have the right..

to receive medical care in a safe setting

to considerate, respectful care

to receive information about your condition, the proposed course of treatment, and your prospects for recovery in clear, easy-to-understand terms

to participate in your plan for care—including the right to choose that your treatment be discontinued in accordance with existing law

to have any pain you experience evaluated and managed effectively

to be interviewed and examined in surroundings designed to protect your privacy

to be free from restraints that are not medically necessary

to information about any experimental program proposed as part of your care, and the right to refuse to participate in the program if you choose

to request and receive pastoral care

to privacy, and the assurance that information provided to healthcare givers will be kept confidential, as required by law

to adopt an advance medical directive—a legally acceptable way to give instructions about your own medical care—and name another person to make care decisions on your behalf if you’re unable to communicate your wishes

to be informed of our hospital’s process for reviewing and resolving patient complaints

to be informed of our process for referring matters to our hospital ethics committee

to request and receive an itemized copy of your hospital bill, and an explanation of the charges